Тематичний напрям 1.
Соціально-економічні
інновації
THE PERKS AND BENEFITS FROM OUTSORCING TO UKRAINE
Трохимець
Інна Іванівна,
студентка освітньо-кваліфікаційного
напряму підготовки «Магістр адміністративного
менеджменту»,
НТУУ «КПІ»
Much has been said
regarding outsourcing in the past couple of years.
Basically, outsourcing itself is a business model
implemented due to the growth and development of the IT sphere. Today
outsourcing of business to the developing countries is widely popular among the
highly-developed Western companies. It has a set of advantages: firstly, it is,
of course, lower salary rates in those countries (for instance, the average
remuneration per hour to the call – center employee in US is $29,860, while it
is Rs 171,408 = $ 2,818 in India for the same work).Secondly, it helps companies
to focus on their own product, and third companies can provide the additional
services – win- win situation for both parties because the client company saves
its time and resources while the specializing company obliges to do the work
with the highest - standard level. That is outsourcing in a nutshell.
Since a decade Ukrainian economic and business sphere has
been conquered by the US and Western Europe enterprises that had been seeking
highly – qualified staff willing to do the job for a lower compensation. That
is especially significant in particular spheres – worldwide reputation of
Ukrainian technicians and engineers has made Ukraine IT attractive – country at
the outsourcing map. In fact, a range of Silicon Valley headquartered startups
located their software developing centers in Kyiv, Kharkiv, Lviv,
Dnipropetrovsk and Odesa.
Despite the economic crisis and unstable political
situation, in the country with 46 million citizens, developed industry, banking
sector and infrastructure, there is significant potential for IT business.
Ukraine had heavily underinvested in IT in the past and still falls behind
other Central and Eastern European countries in PC penetration level, IT
spending per capita and usage of management information systems in traditional
business.
Suppliers of IT products and services to Ukraine mention
that even in industries very much affected by the crisis, such as banking and
metallurgy, there are strong players who have been able to stabilise their
operations and have implemented anti-crisis measures.
These companies already use advanced IT systems and will
need further IT investments for efficiency improvement. However, their IT needs
and the projects they are looking for are different from the mainstream IT
needs and projects executed before the crisis
Ultimately, the profit from outsourcing seems undeniable
both to Ukrainian tax system and companies aiming to optimize their costs
choosing Ukraine as the new tenable harbor to their E -business.
References:
1.
SalaryCom, “Call Center Representatives - Inbound
Salaries”. Retrieved by http://www1.salary.com/Call-Center-Representative-I-Inbound-Salary.html
2.
PayScale, “Call Center Agent Salary”. Retrieved by http://www.payscale.com/research/IN/Job=Call_Center_Agent/Salary
3.
Investigating Outsourcing, “Ukraine IT industry isolated
from political tension and ready to fuel economic growth” by Karl Flinders.
Retrieved by
4.
SupplyChain, “Top-5 Tax – Efficient Outsourcing
Locations”. Retrieved by
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